Frequently Asked Questions

How can I access the API?

When you sign up, we automatically create an access key for you. You can manage all your access keys from your dashboard. To make a successful API call you just have to fill the access_key parameter with a valid access key.

Do the API ever experience downtime?

Our screenshot API health is closely monitored 24/7. The most critical part of our infrastructure is built over AWS Lambda which ensures us a very high level of robustness and reliability. We dont publicly display our uptime statistics, but let us know if you would like to have more details on the API uptime.

Do you keep my data and produced screenshots private?

Yes. For each screenshot you make with our API, a brand new isolated Chrome instance is created and then destroyed along with all temporary data. There is no way to access cached screenshots without your API key. We carefully designed our API to make sure your data is safe.

What image format does your screenshot API supports?

Our API currently supports the png and the jpeg formats. You can specify the output format using the format parameter and you can control the jpeg quality with the quality parameter.

How can I make a full page screenshot?

You can make screenshots at the full height of the target web page by setting the full_page parameter to true.

How do I add a delay to make sure the page is loaded?

Please note that by default, our screenshot API waits until the network is idle before capturing a screenshot. If you need to add additional wait time you can use the delay parameter to delay the screenshot by a few more seconds. This could be useful to wait for animations for example.

How do I wait for a particular element to appear?

If the element is inserted in the page after being lazy loaded, you can pass a CSS selector in the wait_for parameter. This will make the API wait for the element to appear in the page before capturing a screenshot.

How can I set the language of the website to capture?

Use the accept_language parameter to set the language of the target website you want to capture.

Are screenshots cached?

Yes. API calls made with the same parameters do return a cached screenshot. You can control how long the screenshot is kept in cache using the ttl parameter.

What counts as a screenshot in my monthly quota?

Cached screenshots and failed screenshots don't count in your monthly quota. All the metrics that you can find in your dashboard are for unique successful screenshots.

How can I force the API to capture a new screenshot?

To make our screenshot API capture a fresh new screenshot and bypass the cache, you have to set the fresh parameter to true. A new screenshot will be captured and returned. Keep in mind that if you made a screenshot with the same parameters except the fresh one, it will still be kept in cache. This parameter does not invalidate cache.

What happens if I almost used all of my monthly quota?

When you reach 80% of your plan's monthly quota, we do send you an email to warn you that you're close from having used all the allowed screenshots for the billing period.

What if I use my monthly quota entirely?

Our website screenshot API will respond with an HTTP 402 error code.

What's the engagement when subscribing for a paid plan?

You're free to unsubscribe anytime. You can do so from your dashboard with a few clicks. If you are not satisfied with our screenshot API service, please get in touch with us, we will do our best to resolve the issues.

Is my credit card information safe?

Credit card data never go through our servers. We do use Stripe for all billing related operations.